Information We Collect
lumerosiax operates under Australian privacy legislation, including the Privacy Act 1988 and Australian Privacy Principles. We collect information necessary to provide our budget surplus management services effectively.
Personal Information
Name, email address, phone number, mailing address, date of birth, and government identification numbers when required for financial services compliance.
Financial Information
Bank account details, income information, expense categories, investment preferences, and financial goals shared during consultation sessions.
Technical Data
IP address, browser type, device information, website usage patterns, and cookies that help us improve our online services.
Communication Records
Email correspondence, phone call summaries, meeting notes, and feedback provided through our support channels.
How We Use Your Data
Your information helps us deliver personalised budget surplus management solutions. We're transparent about every way we use your data.
Primary Uses Include:
- Providing financial consultation services
- Creating personalised budget management plans
- Processing service payments and invoicing
- Communicating about your account and services
- Complying with Australian financial regulations
- Improving our website and service delivery
- Preventing fraud and ensuring account security
- Conducting client satisfaction surveys
- Sending relevant financial education materials
- Maintaining accurate business records
We only collect information that's necessary for these purposes. You can always ask us to explain why we need specific information during our interactions.
Data Sharing and Third Parties
lumerosiax doesn't sell your personal information. We only share data when it's necessary for our services or required by law.
When We Share Information:
Service Providers: We work with trusted Australian companies that help us deliver our services, including accounting software providers, secure document storage services, and payment processors. These partners are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect against fraud. This includes compliance with Australian Taxation Office requirements and anti-money laundering legislation.
Business Transfers: If lumerosiax undergoes a merger or acquisition, your information may transfer to the new entity, but the same privacy protections would apply.
With Your Consent: We'll always ask permission before sharing your information for any other purpose, such as referring you to partner financial institutions for additional services.
Your Privacy Rights Under Australian Law
The Australian Privacy Act gives you significant control over your personal information. Here's exactly what you can do:
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.
Correct Inaccuracies
Ask us to update or correct any incorrect information. We'll make changes promptly and notify relevant third parties when necessary.
Delete Your Data
Request deletion of your personal information, subject to our legal obligations to retain certain financial records as required by Australian law.
Restrict Processing
Ask us to limit how we use your information while we investigate any concerns you've raised about its accuracy or our processing methods.
Data Portability
Receive your data in a structured, commonly used format that you can transfer to another service provider if you choose.
File Complaints
Lodge complaints with us directly or with the Office of the Australian Information Commissioner if you believe we've mishandled your information.
Exercise Your Rights
Contact our Privacy Officer to exercise any of these rights. We'll respond to your request within 30 days and provide clear information about any actions we've taken.
Security Measures and Data Protection
Protecting your financial information is our top priority. We've implemented comprehensive security measures that meet Australian standards for financial services.
Our Multi-Layer Security Approach
Encryption
All data transmissions use TLS 1.3 encryption, and stored data is encrypted using AES-256 standards.
Access Controls
Staff access is limited based on job requirements, with regular access reviews and immediate revocation for departed employees.
Monitoring
24/7 security monitoring with automated threat detection and immediate response protocols for suspicious activity.
Physical Security
Our Dubbo office uses keycard access, security cameras, and locked filing systems for physical document protection.
We conduct annual security audits and penetration testing to identify and address potential vulnerabilities. Our staff receive regular privacy and security training to maintain these high standards.
Data Retention and Deletion
We keep your information only as long as necessary for business purposes and legal compliance. Here's our retention schedule:
When retention periods expire, we securely delete digital records using multi-pass overwriting and destroy physical documents through certified shredding services.
International Data Transfers
lumerosiax primarily operates within Australia, but some of our technology providers may store data overseas. We ensure adequate protection for any international transfers.
Cross-Border Data Protection
When we use international service providers (such as cloud storage or software platforms), we verify they meet Australian privacy standards through binding corporate rules, standard contractual clauses, or certification under recognized international privacy frameworks.
Currently, some data may be processed in:
- United States: Cloud hosting services with Privacy Shield successors and contractual protections
- New Zealand: Data processing through Trans-Tasman mutual recognition agreements
- European Union: Software providers operating under GDPR with adequacy decisions
You have the right to request information about any overseas transfers of your specific data and the safeguards we've implemented.
Privacy Questions and Complaints
Our Privacy Officer, Lila Thornberry, handles all privacy-related inquiries and complaints. She's available to explain our practices, help you exercise your rights, or address any concerns.
Getting Privacy Support
For routine inquiries about your data or to exercise your privacy rights, email privacy@lumerosiax.com or call our main number during business hours. We aim to respond within 48 hours for simple requests.
For formal complaints about our privacy practices, write to our Privacy Officer at the address below. We'll acknowledge your complaint within 5 business days and provide a detailed response within 30 days.
External Complaint Options
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992. The OAIC provides free, independent investigation of privacy complaints.